FAQ

What is Sam & Kay High Performance Shirt ?

Sam & Kay’s High Performance Shirt uses the latest fabric technology made with the perfect blend of high-end polyester and spandex. This revolutionary shirt comes with moisture wicking, wrinkle resistant and 4 way stretch. The trim athletic fit cuts a well-tailored and professional look. This shirt is perfect for active people on the go, keeping you cool and fresh throughout the day.

Don’t sweat it, we’ve got you covered.

How do I track my order delivery ?

You can track your order online 24 hours/7 days by following these steps :

1.  Go to www.skynet.com.my
2.  Enter your Airway Bill (AWB) number provided in the confirmation e-mail or via Whatsapp.
3.  Click “Go” to process.

 

 

 

 

I can’t track my order on courier tracking page. What shall I do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping. Please note that our products are shipped out every Tuesday & Thursday of the week.

Please drop us a message at contact@samandkayshop.com or via Whatsapp 012-3759731 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

How much is the shipping fee ?

For Malaysia
Free shipping nationwide.

For Singapore
Orders up to 3 shirts : RM35
Orders up to 4 shirts : RM38
Orders up to 5 shirts : RM41

When will I receive my order ?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and Whatsapp.

Once your order is verified, you will receive your order within 2-3 business days.

You can track your order online 24 hours/7 days by following these steps :

1.  Go to www.skynet.com.my.
2.  Enter your Airway Bill (AWB) number provided in the confirmation e-mail or via Whatsapp.
3.  Click “Go” to process.

 

 

Can I get a refund ?

Our return policy is only applicable for defective or damaged item and we do not provide refunds.

You can only change for another product within 3 business days of receiving the goods provided it is unworn, unwashed, and unaltered condition with all tags attached. Shipping cost for the return will be borne by Sam & Kay.

Please drop us a message at contact@samandkayshop.com to notify us if you wish to exchange the defective item.

You may deliver the return item to :

SAM & KAY SHOP
7, Jalan Sultan Ibrahim 9/8,
40100 Shah Alam, Selangor.

Sale items and purchases made with discount coupons are non-returnable/refundable.

Which payment methods are accepted on Sam & Kay ?

Payment can be made using Credit/Debit Card or Online Banking (Maybank2u, CIMB Clicks, other available banks)

All online banking transactions on this site are processed using senangPay which is a secure online payment gateway that encrypts your details in a secure host environment.

How can I obtain a promo code or voucher ?

Subscribe to our newsletter and you will receive instantly in your inbox, a promotional code worth RM 5 off your first order on Sam & Kay.

What happens after I submit my order ?

Once we receive your order, you will get an email notification. An invoice order will be automatically sent to your email. You can sign in to your customer account here to check on your order status.